pikok Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pikok ("we", "us", "our") collects, uses, stores, shares and protects personal data submitted by users ("you", "Player", "Account Holder") in connection with your use of the pikok platform at pikok.asia and all associated services. This Policy forms part of pikok's Terms and Conditions and should be read together with them. By registering an account on pikok, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

pikok takes data protection seriously. We collect only the data that is necessary to provide our services, verify player identity, process transactions, and comply with our legal obligations. We do not sell player data to third parties. We do not use player data for any purpose other than those described in this Policy. Our platform is designed with data minimisation as a core principle — we collect what we need, we protect what we collect, and we retain it only for as long as necessary.

2. What Personal Data We Collect

pikok collects personal data from you directly when you register an account, complete KYC verification, make deposits or withdrawals, use our platform, or contact our support team. We also collect certain technical data automatically when you access the platform. The categories of personal data we collect are as follows.

• Identity and contact data: your full legal name, date of birth, residential address in Bangladesh (city and district), and primary contact mobile number. This data is collected during account registration and is required to create and maintain your pikok account.
• KYC identity verification documents: copies of government-issued photo identification such as your National Identity Card (NID), passport, or birth certificate, submitted to verify your identity and age as required by our KYC policy.
• Payment and transaction data: your bKash, Nagad, Rocket or Upay mobile wallet numbers used for deposits and withdrawals, transaction reference numbers, transaction amounts, dates and times, and transaction status records. Note: pikok does not store full mobile wallet PIN numbers or payment authentication credentials.
• Platform usage and gaming activity data: records of your game sessions, games played, bet amounts, win and loss records, bonus claims and wagering activity, session durations, and use of responsible gaming tools such as deposit limits and self-exclusion requests.
• Technical and device data: your IP address, device type and model, operating system version, mobile browser type and version, screen resolution, time zone setting, approximate geographic location derived from IP (country and city level only), and session identifiers.
• Customer support communications: records of any messages, emails or chat transcripts exchanged between you and pikok's customer support team, including the content of those communications and the date and time they were sent, retained for quality assurance and dispute resolution purposes.

3. How We Use Your Personal Data

pikok uses the personal data we collect only for the purposes described in this Policy. We do not use your data for unrelated purposes without your explicit consent. The primary purposes for which pikok processes personal data are as follows.

• Account creation and management: to register your pikok account, verify your identity through our KYC process, manage your account settings and preferences, process your login sessions, and communicate with you about your account.
• Payment processing: to process your deposit and withdrawal requests via bKash, Nagad, Rocket or Upay, verify that payment methods belong to the registered account holder, maintain transaction records, and investigate payment disputes.
• Platform operation and service delivery: to operate the pikok casino and sports betting platform, deliver game content, process bets, calculate and credit winnings, apply bonuses, and provide the full suite of pikok services to you.
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other prohibited conduct as defined in our Terms and Conditions. This includes automated risk-scoring of account behaviour and transactions.
• Responsible gaming compliance: to monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion restrictions set by players, send responsible gaming reminders, and enforce the platform's 21+ age restriction policy.
• Legal and regulatory compliance: to fulfil pikok's obligations under applicable anti-money laundering laws, age verification requirements, and any other legal obligations that require us to collect, retain or disclose personal data, including responding to lawful requests from regulatory authorities or law enforcement.

4. Legal Basis for Processing

pikok processes your personal data on the following legal bases. Processing that is not covered by one of these bases will not be carried out without your express consent.

• Contractual necessity: processing required to fulfil the contract between pikok and you as a registered player — including account management, game delivery, payment processing, and withdrawal processing. Without this processing, pikok cannot provide its services to you.
• Legal obligation: processing required by applicable law, including KYC identity verification, anti-money laundering transaction monitoring, age verification, and responding to lawful requests from regulatory authorities or law enforcement agencies.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics to improve the pikok product — where these interests are not overridden by your rights and interests as a data subject.
• Consent: processing for marketing communications and any optional data collection activities not covered by the above bases. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5. Data Sharing and Third Parties

pikok does not sell your personal data to third parties. We share personal data only in the specific circumstances set out below, and only to the extent necessary for the stated purpose.

• Payment service providers: pikok shares necessary transaction data with bKash, Nagad, Rocket and Upay to process your deposits and withdrawals. These providers receive only the transaction data required to complete the specific payment instruction and are bound by their own privacy and security obligations.
• Game content providers: pikok shares limited session and gameplay data with game studios such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe to the extent required to deliver game content, calculate results, and resolve game-related disputes. Game providers do not receive your full identity or payment data.
• Regulatory authorities and law enforcement: pikok may disclose personal data to government authorities, regulatory bodies, or law enforcement agencies where required by applicable law, court order, or lawful formal request. pikok will, where legally permitted, attempt to notify you of such disclosures.
• Fraud prevention and security partners: pikok may share data with specialist fraud detection and anti-money laundering service providers to the extent necessary to investigate suspected fraudulent activity, verify identities, or screen transactions against sanctions lists.

6. Data Security

pikok implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. All data transmitted between your device and the pikok platform is encrypted using SSL (Secure Sockets Layer) technology. Account passwords are stored using strong one-way cryptographic hashing; pikok staff cannot view your password in plain text. Access to personal data is restricted on a need-to-know basis to pikok personnel who require it to perform their job functions, and all such personnel are bound by confidentiality obligations.

While pikok takes every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data security incident that is likely to result in a risk to your rights, pikok will take prompt steps to investigate and remediate the incident, and will notify affected users as required by applicable law. If you suspect any unauthorised activity on your pikok account, you must contact pikok support immediately.

7. Cookies and Tracking Technologies

pikok uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to maintain your login session, and to analyse how the platform is used so we can improve it. The types of cookies used by pikok are as follows.

• Strictly necessary cookies: these are essential for the platform to operate and cannot be disabled. They include session cookies that maintain your login state, security cookies that protect against cross-site request forgery, and cookies that store your language and currency preferences.
• Analytical and performance cookies: these help pikok understand how players use the platform, which pages are visited most often, where players encounter errors, and how navigation flows work. This data is used in aggregate and anonymised form to improve platform performance and user experience.
• Fraud detection cookies: these are used as part of pikok's security and fraud prevention measures. They help identify unusual patterns in device or session behaviour that may indicate fraudulent activity, multi-accounting, or the use of automated tools prohibited by pikok's Terms and Conditions.

You can control non-essential cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of the pikok platform, including your ability to stay logged in or access certain features. pikok does not use third-party advertising cookies or retargeting pixels.

8. Data Retention

pikok retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal retention obligations, or to resolve disputes and enforce agreements. The following general retention periods apply: active account data is retained for the duration of your account relationship with pikok plus a minimum of 5 years after account closure, to comply with anti-money laundering record-keeping requirements. KYC identity documents are retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later. Transaction records are retained for a minimum of 5 years from the date of the transaction.

Customer support communications are retained for a minimum of 2 years from the date of the last communication. Marketing preference data is retained until you opt out or request deletion. Technical and device data collected for fraud detection purposes is retained for up to 2 years from the date of collection. Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes it impossible to re-identify you from the remaining data.

9. Your Data Rights

As a player on the pikok platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact pikok support using the email address listed on this website. pikok will respond to all verified rights requests within a reasonable timeframe and in any event within 30 days of receipt.

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  Right of Access

  You have the right to request a copy of the personal data pikok holds about you, together with information about how it is being processed and on what legal basis.
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  Right of Rectification

  You have the right to request correction of any inaccurate or incomplete personal data that pikok holds about you. Where the inaccurate data has been shared with third parties, pikok will notify them of the correction where reasonably practicable.
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  Right to Erasure

  You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been unlawfully processed. This right is subject to pikok's legal retention obligations — data that must be retained by law cannot be deleted before the mandatory retention period expires.
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  Right to Restrict Processing

  You have the right to request that pikok restricts processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, where you have objected to processing, or where processing is unlawful but you prefer restriction over deletion.
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  Right to Data Portability

  Where pikok processes your data on the basis of your consent or for the performance of a contract, and the processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that pikok transmit that data to another controller where technically feasible.

10. Children and Minors

The pikok platform is strictly for adults aged 21 and above. pikok does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory part of the pikok KYC process for all players. If pikok becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be closed immediately. If you are a parent or guardian and believe that a minor in your care has registered on the pikok platform without your consent, please contact pikok support immediately using the contact email on this website.

11. Changes to This Privacy Policy

pikok reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will publish the revised version on the pikok website with an updated effective date. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the pikok platform after a revised Policy has been published constitutes your acceptance of the updated Policy.

If we make changes that materially affect how we process your personal data, we will take reasonable steps to draw those changes to your attention — for example, by displaying a prominent notice on the platform or by contacting you at the mobile number associated with your account. Continued use of the platform after such notice constitutes acceptance of the revised Policy.

12. Contact Us About Your Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to the way pikok processes your personal data, please contact the pikok support team using the email address displayed on this website. pikok takes all privacy-related enquiries seriously and aims to respond to all requests within 30 days of receipt. When submitting a privacy request, please include your registered account details so we can verify your identity before processing your request.

Please do not include sensitive personal data such as full NID numbers, payment card details, or mobile wallet PINs in any email communication with pikok. For account security, pikok support will never ask you to disclose your full password by email. All official pikok correspondence originates from the pikok.asia domain only.